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We are committed to resolving your queries and complaints promptly.
At Finriseo, customer satisfaction is our top priority. This Grievance Redressal Mechanism has been formulated in accordance with the guidelines issued by the Reserve Bank of India (RBI) for Digital Lending Platforms.
If you have any queries, concerns, or complaints regarding our services, loan comparisons, or data usage, please reach out to our primary customer support team first.
If your complaint is not resolved within 7 days, or if you are dissatisfied with the resolution provided at Level 1, you may escalate the matter to our appointed Grievance Redressal Officer.
Name: Rajesh Mehta
Email: grievance@finriseo.com
Phone: +91-22-4000-1234
Note: Our Grievance Officer will acknowledge your complaint within 24-48 hours and provide a final resolution within a maximum of 30 days from the date of initial complaint.
If your grievance pertains directly to the loan product, interest rate, recovery agent behavior, or terms of the loan agreement, the complaint must be addressed by the respective RBI-registered NBFC or Bank that disbursed the loan. We will assist you in routing your complaint to the nodal officer of the respective lender.
If the grievance remains unresolved for a period of 30 days, or if you are not satisfied with the response provided by Finriseo or our lending partner, you may escalate the complaint to the RBI Ombudsman under the Integrated Ombudsman Scheme, 2021.
Complaints can be filed online through the Complaint Management System (CMS) portal of the RBI at: https://cms.rbi.org.in